Who we are
Please visit our Legal Notice.
What is a vendor?
Vendor is a term commonly used in business to refer to a person, company, or entity that sells goods or services to customers. Vendors can operate in various industries and can range from small independent sellers to large corporations. They play a crucial role in the supply chain, providing products or services that meet the needs and demands of customers.
Vendor commission
Vendor commission refers to a payment that is typically earned by a vendor for facilitating a sale or transaction. It is a form of compensation that vendors receive for their role in connecting buyers with goods or services. Vendors work on a commission basis on our platform, meaning their earnings are directly tied to the sales they generate.
On our platform, vendors get 93% commission on Price inc. Tax and we get only 7% commission on Price inc. Tax. Vendors are responsible for collecting, filing and paying taxes to tax authorities.
For example, when a vendor sells a holiday for 500 € inc. Tax in Paris, once it is sold, vendor gets 465 € and we get only 35 €. Please take a look at Vendor Calculator with break-downs.
Service fee
We charge a small service fee from our customers when they buy holidays which is outside of price and commission calculation. At this moment our service fee is 3% on Price inc. Tax and minimum service fee is 1 €. Vendors do not need to consider it or worry about it.
Vendor payout
Vendors receive commissions monthly i.e. first week of next month for month before. Negative balances are adjusted in next payout cycle. Negative balance may occur due to customer refunds. If it is a holiday more than 3 months into the future, we may hold commission in the interim for security reason.
Customer refund
Customers must contact vendors for refunds with order numbers and vendors must contact us to execute refunds with order numbers.
Following scenarios may occur during a refund related to commission:
1. Vendor ⮕ Commission ⮕ UNPAID ⮕ We refund the customer.
2. Vendor ⮕ Commission ⮕ PAID ⮕ We bill the vendor to reimburse us before refunding the customer.
Vendors must submit their refund order requests at Refund Order.
⚠️ Vendor dashboard ⮕ Navigation bar ⮕ + New ⮕ Refund.
Holiday sellability
Only vendors with cancellation policies can sell their holidays. Order items contain copies of cancellation policies at that moment. Holidays and holidays with variations must have prices to be sellable. Past and on going holidays are not editable and sellable.
⚠️ Vendor dashboard ⮕ Store settings ⮕ Cancellation policy.
Holiday editability
Vendors can not edit dates, addresses and min. participants of their holidays with orders. Vendors may contact us for necessary changes in their holidays with orders only if those changes do not effect customers.
Vendor dashboard
Vendors get access to their dashboard where they can manage their stores and holidays. Vendors get store admin access. To add additional admin or manager with limited access, register them on our platform as regular users and then contact us with their email addresses with roles. These requests must come from primary vendor admin.
Vendor roles:
1. Vendor admin ⮕ Access to vendor settings and dashboard.
2. Vendor manager ⮕ Only limited access to vendor dashboard like no access to reports.
Vendor tutorials
Vendor dashboard is user friendly with intuitive interfaces and vendors should immediately feel at home. Vendors can find discussions on different subjects in tutorials. Please take a look at Vendor Tutorials.
Media restrictions
Media maximum size: 2 MB
Media minimum dimensions: 512 by 512
Media maximum dimensions: 2048 by 2048
Media formats: PNG • GIF • JPEG • JPG • JPEG • JPE
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