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Please visit our Legal Notice.
These Terms of Service (“Terms”) govern your use of our website and services as a customer or vendor. By accessing or using our website and services, you agree to comply with these Terms. Please read them carefully.
1. General terms
1.1 Eligibility: You must be at least 18 years old to use our services. By using our website, you represent and warrant that you are at least 18 years old.
1.2 Account: To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
1.3 Accuracy of information: You are responsible for providing accurate and up-to-date information when using our services. We are not responsible for any losses or damages arising from inaccurate or outdated information provided by you.
2. Vendor and customer
2.1 Vendor services: Our website allows vendors to list and sell holidays and related services (“Services”). Vendors are responsible for the accuracy, quality, and legality of their Services. We do not guarantee the availability, safety, or quality of the Services offered by vendors.
2.2 Customer services: Customers can browse, select, and purchase holidays and services from vendors through our website. Customers are responsible for reviewing and accepting the terms and conditions set by vendors before making a purchase.
2.3 Contractual relationship: The purchase of holidays creates a direct contractual relationship between the customer and the vendor. We are not a party to any contractual agreements between customers and vendors. Any disputes or claims arising from the vendor-customer relationship must be resolved directly between the parties involved.
3. Use of the website
3.1 Prohibited activities: You agree not to engage in any of the following activities:
- Violating any applicable laws or regulations.
- Infringing upon the rights of others.
- Posting or transmitting any unlawful, harmful, defamatory, obscene, or objectionable content.
- Interfering with or disrupting the operation of the website or services.
- Engaging in any fraudulent or deceptive activities.
3.2 Content ownership: All content provided on our website, including text, graphics, logos, images, and software, is the property of either the vendors or us. You may not use, copy, modify, or distribute any content from our website without obtaining explicit permission from the respective owner.
4. Pricing and payment
4.1 Pricing: The prices for holidays and services offered by vendors on our website are determined by the respective vendors. We strive to ensure that the prices displayed on our website are accurate, but we cannot guarantee their accuracy. Vendors may change prices or introduce promotional offers at their discretion.
4.2 Payment methods: We accept various payment methods, including credit cards, debit cards, and electronic payment services. The availability of specific payment methods may vary depending on your location and the vendor’s preferences.
4.3 Payment responsibility: As a customer, you are responsible for providing accurate and valid payment information. By making a purchase, you authorize us and the vendor to charge the specified amount to your selected payment method.
5. Refunds and cancellations
5.1 Refund policies: Refund policies vary among vendors, and it is your responsibility to review and understand the refund policy of the vendor before making a purchase. We are not responsible for processing refunds or managing cancellations initiated by vendors. Any refund requests should be directed to the respective vendor.
5.2 Cancellations: If you wish to cancel a holiday or service, you must follow the cancellation process specified by the vendor. The vendor’s cancellation policy will determine whether a refund is applicable and the amount of refund you may be eligible to receive, if any.
5.3 Disputes: Any disputes regarding refunds or cancellations should be resolved directly between you and the vendor. We are not liable for any losses or damages arising from disputes between customers and vendors.
6. Taxes and fees
6.1 Taxes: The prices displayed for holidays and services may not include applicable taxes. Additional taxes, such as sales tax or value-added tax, may be added to the total price during the checkout process, depending on your jurisdiction and the vendor’s requirements.
6.2 Other fees: In addition to the holiday price, vendors may charge additional fees for specific services or amenities. These fees should be clearly stated by the vendor before you make a purchase.
7. Commission and payout
7.1 Commission: Vendors get 93% commission on Price inc. Tax and we get 7% commission on Price inc. Tax. Vendors are responsible for collecting, filing and paying taxes to tax authorities. For example, when a vendor sells a holiday for 500 € inc. Tax in Paris, once it is sold, vendor gets 465 € and we get only 35 €. Please take a look at Vendor Calculator with break-downs.
7.2 Payout: Vendors receive commissions monthly i.e. first week of next month for month before. Negative balances are adjusted in next payout cycle. Negative balance may occur due to customer refunds. If it is a holiday more than 3 months into the future, we may hold commission in the interim for security reason.
8. Security and privacy
8.1 Security: We take reasonable measures to protect the security of your personal information. However, we cannot guarantee the absolute security of data transmission over the internet. You acknowledge and accept the inherent risks associated with online.
8.2 Privacy: We respect your privacy and handle your personal information in accordance with our privacy policy. By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in the privacy policy.
9. Limitation of liability
9.1 Disclaimer of warranties: We provide the website and services on an “as is” and “as available” basis. We do not make any warranties or representations, either expressed or implied, regarding the reliability, accuracy, completeness, or availability of the website or services.
9.2 Limitation of liability: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, arising from your use of the website or services, even if we have been advised of the possibility of such damages.
10. Termination
10.1 Termination by us: We reserve the right to terminate or suspend your access to the website and services at any time without prior notice if we believe, in our sole discretion, that you have violated these Terms or applicable laws.
10.2 Termination by you: You may terminate your account and discontinue using our services at any time by contacting us or following the account closure process, if available.
11. General provisions
11.1 Modification of terms: We may modify these Terms at any time without prior notice. The updated Terms will be posted on our website. Your continued use of the website and services after the modifications constitute your acceptance of the revised Terms.
11.2 Severability: If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in effect.
11.3 Governing law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where we are located, without regard to its conflict of law provisions.
11.4 Entire agreement: These Terms constitute the entire agreement between you and us regarding the use of our website and services and supersede any prior agreements or understandings.
If you have any questions or concerns about these Terms, please contact us.