FAQs

What are those badges on holidays?

0 😃 ⮕ Participants.
0/0 😃 ⮕ Participants / Minimum participants.
Get ready 🚀 ⮕ Holiday is confirmed with minimum or more participants.
We’re sorry 😢 ⮕ Holiday is cancelled due to lack of minimum participants.
Happy holiday ⮕ Happy holiday means holiday is on sale or discount.

Why are customers not in participants list after an order?

Do not worry. 😃 We refresh participants list once every hour. Customers will be in participants list shortly.

How to cancel holiday reservations and get refunds?

Please contact vendors to cancel holiday reservations and get refunds. Vendors will contact us to process holiday reservation cancellations and refunds.

How to delete customer or vendor account?

Please contact us at contact@sporty.holiday from your account email address. We will send you an email to confirm your request. After your confirmation by replying to our email, we will delete your account.

How to update vendor banking information?

Please contact us at contact@sporty.holiday from your vendor admin account email address with vendor new banking information. We will send you an email to confirm your request. After your confirmation by replying to our email, we will update your vendor banking information.